Are No SHOW RATES NEGATIVELY IMPACTING YOUR AGENCY?
Recent studies have found no-show rates in outclient settings range between 23.1 and 33.6 percent and result in decreased efficiency, lost time, and higher use of resources. client no-shows consume 14 percent of anticipated daily revenue for clinics and can result in longer wait times, a lower quality of care, worse health outcomes, and lower client satisfaction.*
*https://medicalxpress.com/news/2018-01-outclient-clinic-no-shows-percent-client.html
About Vital Interaction™:
Improve Your Clients’ Experience
Providing an outstanding client experience begins long before the consumer arrives in your waiting room. It starts with clear and efficient pre-appointment communication and requires the same carefully curated stream of helpful information after. Vital Interaction™ uses state-of-the-art technology to reach consumers wherever they are and enables them to respond to your tailored messages in the way most convenient for their personal needs. Let our system work for you – so your staff can deliver an improved and truly stellar client experience.
The Automated Client Intelligence platform from Vital Interaction enables behavioral health and human services organizations to connect with clients more effectively to deliver high- quality, cost-effective and personalized care.
Vital’s intuitive, easy-to-configure solutions facilitate quality client interactions with automated touchpoints that deliver the right information at the right time.
VALUE OF VITAL INTERACTION™:
- Reduce no-show rates by up to 30% and fill available slots
- Chat directly with clients via HIPAA compliant text messages
- Assist clients with pre-appointment reminders and personalized instructions
- Deliver post-appointment satisfaction surveys
- Automate recalls and reactivate lost clients
- Organize your waitlist and reach out to clients with ease
- Build actionable workflows that leverage automation and save staff time
- Tailor worklists and workflows to meet your agency’s unique needs
- Send emergency cancellation or delay notifications that save time and inform clients
CareLogic and Vital Interaction™ Integration:
With Vital Interaction and CareLogic you will be able to leverage the power of fully integrated and automated client communications. Reduce manual data processes related to appointment and schedule management with outbound communications in your clients' preferred communication methods including text, email and voice call options. Positively impact no-show rates and staff utilization with automatic inbound appointment status updates in CareLogic. Engage clients when they cancel and provide access to care for those on your wait list as appointments become available.
VALUE OF INTEGRATION
- Integrates smoothly with CareLogic to reduce manual processes of appointment and schedule management
- Meet your clients preferred communication methods with consent capture for text, email and voice call options
- Address unnecessary gaps in providers schedules to treat the right clients at the right time with waitlist management and outreach
- CareLogic appointment status will automatically update when the client cannot keep an appointment
- Staff receive an alert for canceled appointments in CareLogic My Alerts so appointments can be rescheduled and your waitlist prioritized