Qualifacts Community Portal FAQ

A: Your login credentials are the same username and password that you use to log in to the Qualifacts Community. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: You can update your first name, last name, and job title on your profile page. If your email address needs to be updated, please email community@qualifacts.com.

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

A: Click the "Community Directory” link found in the main navigation bar under the Explore menu. The Directory lets you search for other users based on:

• First and/or last name
• Company/Institution name
• Email address

Switch to the “Advanced Search” tab to refine your search results.

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: Communities are groups that allow you to participate in discussions and share resources with other members. Some groups are restricted to specific users such as products or services that your agency is contracted for.

A: Navigate to the Collaborate menu and select My Groups in the main navigation bar. 

A:  Navigate to the Collaborate menu in the main navigation and select the available drop downs to find available groups to join. Click on the group that you wish to join and simply click Request to Join, then choose a delivery option for posts (Real Time, Daily Digest or No Email). A Community admin will then approve your request.

A: There are 4 different ways you can choose to control the frequency and format of emails. Follow the instructions below to update your preferences:

1. Click here.
2. On the Community Notifications page, there are three email options: You can choose the email frequency option for each Community group. The options are as follows:
   • Real Time: sends an email every time a new message/thread is posted.
   • Daily Digest: sends one email to you each day, consolidating all of the posts from specified Community group from the previous day.
   • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
     
   • Consolidated Daily Digest: sends an email to you each day, consolidating all of the posts from the selected Community groups (those groups that are checked) from the previous day.
     • Please note: selecting No Email with the Consolidated Daily Digest check marked will only send 1 email. Selecting either Real Time or Daily Digest with the Consolidated Daily Digest check marked will send the selection you chose (Real Time or Daily Digest) and the Consolidated Daily Digest (2 or more emails).

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

A: Navigate to the Collaborate menu. Select My Groups. Select the Community group you would like

• Please note that Qualifacts EHR Communications and Qualifacts Support Notifications are only intended to be view only. Any post created here by a user will be removed
• Once you navigate to the group you want to create a post for, click on the Discussion tab, then click Post a message or Post to this Discussion.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

A: Locate the community you are interested in viewing from by navigating to the Collaborate menu and selecting My Groups. Click through the community's landing page, then click on the Discussions tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. Show Original Message at the bottom of all of the posts in a thread will display the original message that started that discussion.

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

A: Tags are great way to organize and categorize content. Tags are applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.